In response to each of the categories ‘is the service safe, effective, caring, well-led and responsive?’ we achieved between 92.2% and 98% as ‘good’ to ‘outstanding’. We followed up on suggestions made and a handful of concerns. The following are some of the additional comments we received:
Dad enjoys the carers’ company, happily takes the meds they administer and the meals they cook for him. In short, he is very happy with the way he is treated and all that is done for him.
I am very happy with my care supplied by ‘X’.
Service is as good as you will get.
We are happy with the care, contract and staffing.
I have only been receiving care for 3 weeks, but have to say, how very pleased I am with your service, keep up the good work.
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…