Our Services

Carers participate in care plans as they are best placed to proactively respond to client's changing needs

Remaining independent in your own surroundings is usually preferable to living in a residential care home. It’s possible for nearly everyone to achieve this, with the right kind of support. Often, it’s the small things that make a real difference to how you, or someone close to you, feels day to day. We provide a home care service that’s as individual as you are.

 

OUR PHILOSOPHY & AIMS

New Dawn Care cover Church Stretton, Craven Arms and neighbouring villages up to 6 miles from both town centres; delivering bespoke care packages at competitive rates.

New Dawn’s philosophy is to enable our Service Users to maintain independent living in their own home for as long as possible. Our care workers, supported by continued training, provide a wide range of social and care services that reflect the needs of Service Users, taking into account individual rights to dignity, privacy and confidentiality.  We employ all our own care workers and never use agency staff.

We provide a range of quality services, which combine the benefits of innovative and progressive attitudes towards care, whilst retaining traditional values of dignity and choice.

New Dawn Care Agency are committed to fair treatment and opportunity for all. We do all we can to ensure that how we operate our services is non-discriminatory in respect of any personal characteristic(s) which is/are protected by legislation. At New Dawn, we recognise that ‘equal opportunities’ is a continual process of inclusion – helping all those who use our services, or are considering doing so, enjoy equal access.

COVID-19 Statement for providing care at home – update October 2021:

New Dawn Care keep staff and clients safe and remains open to new business.

We’ve always aimed to have regular teams of Carers as this helps carers and clients to get to know each other. It also enables carers to participate in updating care plans – as they notice changes in the needs of their clients. Operating with ‘regular teams of carers’ is also good practice in helping to prevent the spread of infection.

New Dawn Care carries out Covid-19 related risk assessments for all care workers and clients – these identify specific risk factors and enable us to react immediately to potential issues/risks.  We closely monitor government updates and communicate key changes to clients and carers; which they continue to appreciate.

Throughout the pandemic we have regularly reviewed our infection prevention and control measures. When benchmarking with other providers we have been pleased to find that our procedures are exemplary.

The measures we introduced, and which all our team have readily embraced include:
  • initially more stringent use of PPE together with additional Infection, protection and control training
  • PCR testing started in November and still continues on a weekly basis; with an additional requirement, since July, of two lateral flow tests each week; with additional tests for a 14 day period for any staff who have come into contact outside of work with someone who tests positive for covid.
  • almost all who could have the vaccine, did so; and they are readily having boosters.
  • despite the vaccination, all our Carers continue to wear masks, gloves and aprons on all calls and put on either goggles or face shields whilst carrying out personal care.

At the outset of Covid-19, we set up 3 management meetings a week. We still ‘meet’ online, at least weekly – to assess risks and review the measures we have in place.

Read what some of our clients have said about the support they have received from us.