The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…