The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…