The following are extracts from our last CQC inspection report:
…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives
e.g. ‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…