We asked everyone who uses our services ‘how are we doing during the pandemic?’
When asked if they felt safe and supported by their team of carers during the pandemic? 96% responded ‘yes’; and 4% ‘sometimes’.
70% told us that they had found all our letters helpful e.g. ‘I like that you are staying in touch’, ‘they are very helpful and informative’. We invited additional comments, in confidence – here are some of them:
‘you are doing a fantastic job – please keep it up’
‘all our carers have brought something to the job in our house’
‘all the carers are wonderful; and I feel more relaxed when I see them’
‘the care uniforms always look professional’
‘I appreciate having a regular team of carers, it makes communication much easier since they understand my regular routine’
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…