Our 2020 survey was carried out in May, at the height of the covid-19 crisis

We asked everyone who uses our services ‘how are we doing during the pandemic?’

When asked if they felt safe and supported by their team of carers during the pandemic? 96% responded ‘yes’; and 4% ‘sometimes’.

70% told us that they had found all our letters helpful e.g. ‘I like that you are staying in touch’, ‘they are very helpful and informative’. We invited additional comments, in confidence – here are some of them:

‘you are doing a fantastic job – please keep it up’

‘all our carers have brought something to the job in our house’

‘all the carers are wonderful; and I feel more relaxed when I see them’

‘the care uniforms always look professional’

‘I appreciate having a regular team of carers, it makes communication much easier since they understand my regular routine’