We asked everyone who uses our services ‘how are we doing during the pandemic?’
When asked if they felt safe and supported by their team of carers during the pandemic? 96% responded ‘yes’; and 4% ‘sometimes’.
70% told us that they had found all our letters helpful e.g. ‘I like that you are staying in touch’, ‘they are very helpful and informative’. We invited additional comments, in confidence – here are some of them:
‘you are doing a fantastic job – please keep it up’
‘all our carers have brought something to the job in our house’
‘all the carers are wonderful; and I feel more relaxed when I see them’
‘the care uniforms always look professional’
‘I appreciate having a regular team of carers, it makes communication much easier since they understand my regular routine’
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…