We asked everyone who uses our services ‘how are we doing during the pandemic?’
When asked if they felt safe and supported by their team of carers during the pandemic? 96% responded ‘yes’; and 4% ‘sometimes’.
70% told us that they had found all our letters helpful e.g. ‘I like that you are staying in touch’, ‘they are very helpful and informative’. We invited additional comments, in confidence – here are some of them:
‘you are doing a fantastic job – please keep it up’
‘all our carers have brought something to the job in our house’
‘all the carers are wonderful; and I feel more relaxed when I see them’
‘the care uniforms always look professional’
‘I appreciate having a regular team of carers, it makes communication much easier since they understand my regular routine’
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
To all the staff who have looked after me so well on my return from hospital. I want to say thank you and keep safe during these trying times
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…