New Dawn Care Covid Vaccination update

New Dawn Care continues to keep all staff and clients safe, as they have throughout the pandemic.

We’re close to 90% of our staff vaccinated; and are hugely appreciative of their positive response to the vaccination programme – despite having to travel to the vaccine centre. The majority of our clients have also had their first vaccine.

Despite this initial vaccine, all our carers will continue, for the foreseeable future; to wear masks, gloves and aprons at all calls; and put on either goggles or face shields whilst carrying out any personal care.

We are committed to taking all reasonable steps to ensure the health and safety of all our service users and staff.

Does working in a vocation where you’re…

Then home care with New Dawn Care Agency could be the job for you.

Care Workers are always in demand, no furlough for us, we keep going. Care is not just a job, you will be making a real difference to the lives of those you care for, as often you will be the only person they will see all day.

You will be an integral part of the South Shropshire based home care provider, not just an employee number, as you will be given the opportunity to come up with solutions and new ideas. We value the innovative thinking of our employees and actively encourage them to bring new ideas to light. Especially when it comes to our Care Plans and to enhancing our clients’ quality of life.

If you have the passion to make a positive difference in peoples’ lives, then join our expanding team. We work in Church Stretton, Craven Arms and surrounding areas. Carer Job Description. We offer competitive rates of pay, paid travel time, mileage, training and opportunities to progress (Steph, Jade and Kelly all talk about their careers with us on our website)  

Have what it takes to make a difference to the lives of others? Then send us your cv  or give us a call on 01584 856586

New Dawn publishes Winter Plan

In preparation for winter, we have been recruiting new staff, so as to increase our business resilience.

We have also carried out additional infection prevention and control training. We have reviewed our Winter Plan so as to incorporate the Government’s Winter plan for Social care. Read a summary of New Dawn’s Winter Plan – 2020/21

CQC – latest summary 28 July 2020

The CQC are only inspecting services requiring support; otherwise they are maintaining contact through ‘engagement and support’ phone calls. These calls are covering:

  • Safe Care and Treatment
  • Staffing arrangements
  • Protection from Abuse
  • Assurance Processes, Monitoring and Risk Management

On 28 July, the Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that

“…New Dawn are managing the impact of the Covid-19 pandemic”. They also commented that:

“…medicines are being managed safely and effectively”

“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”

Assessment for New Dawn Care Agency Ltd 28_07_2020

CQC Inspection – Update

Prior to covid-19, companies rated as requires improvement would normally have had a return inspection within a maximum of 12 months.

With the arrival of the pandemic, the CQC have paused their routine inspections. Instead they have introduced an Emergency Support Framework whereby they periodically check-in with providers by phone; to determine whether they ‘need support’, ‘are managing’ or whether an emergency inspection is required.

We have kept our clients and staff safe during the pandemic and are pleased to say that the CQC confirmed we are in their ‘managing’ category. The only downside of this is we do not know when we will next get a chance to demonstrate the improvements we have made and to be re-assessed.

Hence, we remain with a ‘requires improvement’ rating. This related specifically to the area of medication management as it was identified that we had not always met the standards of care required. There was no suggestion whatsoever that any harm had been caused. We took immediate action to remedy the shortcomings. We introduced new procedures, and trained staff in their use; as well as bringing in new checks and audits. All of which have remained in place, despite the extra pressures of managing within the unprecedented circumstances created by covid-19.

Whilst being extremely disappointed at the findings, we were pleased at the number of positives the CQC noted within their last report – including:

…client’s outcomes were consistently good… they were supported with dignity and respect and involved in their care… their needs were met through good organisation and care

…staff received regular training, supervision and appraisals

…staff spoke positively about the leadership and support provided by the Registered Manager and said that the company has positive and caring values; ‘we enjoy working here’

…the service had effective systems in place to ensure staff received handovers of the latest information on clients

…clients described ‘professional but close and friendly relationships with staff’ – ‘I think this bit where we sit and chat is an important part of my care package and I really enjoy it

they have been very responsive to my needs and really understand my condition

‘…clients and relatives said they were regularly asked for their feedback and that this was acted on

…the service had received a number of written compliments from clients and relatives e.g.‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’

…effective systems were in place to investigate and respond to complaints. No complaints had been received since our last inspection

A copy of the full report can be read here

Results of our last client surveys can be read here

Thinking of a career change? Enjoy caring for…

If you’ve worked face to face with customers or in domestic settings and are used to shifts – including earlies, late’s and weekends – and have the passion to make a positive difference in peoples’ lives …become an essential key worker.

We give full training, so previous care experience is not essential. There are also opportunities for progression.

At New Dawn Care Agency, we deliver bespoke care in clients’ homes. We aim for our clients to have a regular team so Carers and clients get to know each other. Carers participate in care plans, as they understand the people they support; and so come up with innovative ideas to maintain quality of life, preserve dignity and ensure we are responsive at all times; and ideally exceed expectations.

We are recruiting Carers to work in Craven Arms, Church Stretton and the surrounding areas. Our usual shift patterns are 7am to 2pm and 4pm to 10pm, including alternate weekends. Full driving licence and use of a reliable car is preferable, although some of our team just work in-town and walk between clients.

Full CRB/DBS checks are carried out on all staff and two references obtained.

We offer competitive rates of pay, a minimum of 4 weeks annual leave, paid training, plus statutory holidays.

Covid 19 – Recruitment Drive

Are you looking for temporary or permanent work to support yourself through this difficult period in our country and indeed the world.  If you want to make a difference by providing support to vulnerable people please contact us for more information.

CQC Inspection 2019

Board take decisive action following CQC inspection…..

After our recent CQC inspection, we were pleased that in all areas bar one the findings highlighted by the Inspector were positive.  We were extremely disappointed to find that in the area of medication management we had not always met the standards of care required and acknowledged our deficiency.  However, we have taken immediate positive and decisive action to remedy this situation.  The CQC have already made reference to the steps we have taken in their full report (pages 6,7 and 12).  A copy of which is available by clicking on the link on our website.

New Registered Manager

Rachel Wintle joined the New Dawn Team in July 2018 as Registered Manager. See About Us for more information.