CQC – latest summary 28 July 2020

The CQC are only inspecting services requiring support; otherwise they are maintaining contact through ‘engagement and support’ phone calls. These calls are covering:

  • Safe Care and Treatment
  • Staffing arrangements
  • Protection from Abuse
  • Assurance Processes, Monitoring and Risk Management

On 28 July, the Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that

“…New Dawn are managing the impact of the Covid-19 pandemic”. They also commented that:

“…medicines are being managed safely and effectively”

“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”

Assessment for New Dawn Care Agency Ltd 28_07_2020