The CQC are only inspecting services requiring support; otherwise they are maintaining contact through ‘engagement and support’ phone calls. These calls are covering:
On 28 July, the Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic”. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…