The CQC are only inspecting services requiring support; otherwise they are maintaining contact through ‘engagement and support’ phone calls. These calls are covering:
On 28 July, the Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic”. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
To all the staff who have looked after me so well on my return from hospital. I want to say thank you and keep safe during these trying times
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…