The CQC are only inspecting services requiring support; otherwise they are maintaining contact through ‘engagement and support’ phone calls. These calls are covering:
On 28 July, the Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic”. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…