On 28 July, the CQC Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic“. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
Assessment for New Dawn Care Agency Ltd 28_07_2020
These calls are in place of regular inspections, which are still postponed due to the pandemic
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…