On 28 July, the CQC Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic“. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
Assessment for New Dawn Care Agency Ltd 28_07_2020
These calls are in place of regular inspections, which are still postponed due to the pandemic
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…