On 28 July, the CQC Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that
“…New Dawn are managing the impact of the Covid-19 pandemic“. They also commented that:
“…medicines are being managed safely and effectively”
“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”
Assessment for New Dawn Care Agency Ltd 28_07_2020
These calls are in place of regular inspections, which are still postponed due to the pandemic
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
I am progressing well and it will soon be a month since my hip replacement. It was so nice to meet you all, please thank your staff for their kind…
On visits to my father-in-law in his home, with my family, we all commented on your carers kind and warm approach towards him. Also, on their…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…