CQC ‘engagement and support framework’

On 28 July, the CQC Inspector spoke with Rachel Wintle, Registered Manager. The written Summary was really positive; especially the conclusion that

“…New Dawn are managing the impact of the Covid-19 pandemic“. They also commented that:

“…medicines are being managed safely and effectively”

“….you are working hard to keep service users and staff safe and you have ensured their views were valued and responded to. Well done to all of you.”

Assessment for New Dawn Care Agency Ltd 28_07_2020

These calls are in place of regular inspections, which are still postponed due to the pandemic