Board take decisive action following CQC inspection…..
After our recent CQC inspection, we were pleased that in all areas bar one the findings highlighted by the Inspector were positive. We were extremely disappointed to find that in the area of medication management we had not always met the standards of care required and acknowledged our deficiency. However, we have taken immediate positive and decisive action to remedy this situation. The CQC have already made reference to the steps we have taken in their full report (pages 6,7 and 12). A copy of which is available by clicking on the link on our website.
To all the staff who have looked after me so well on my return from hospital. I want to say thank you and keep safe during these trying times
I am contacting you to say how pleased we are generally with New Dawn. We find that the carers are all professional, well trained, sympathetic and…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
We were very pleased with help we received and if we return to the HPS we will be in touch with you. Thank you for all the arrangements we needed…
Over two years the wonderful carers from New Dawn; and the very efficient back office, gave my father the very best care he could have wished for. I…
I really appreciate all the care you gave my husband; and I’m sure he did as well, although he wasn’t able to express it. I shall miss your…
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.