In response to each of the categories ‘is the service safe, effective, caring, well-led and responsive?’ we achieved between 92.2% and 98% as ‘good’ to ‘outstanding’. We followed up on suggestions made and a handful of concerns. The following are some of the additional comments we received:
Dad enjoys the carers’ company, happily takes the meds they administer and the meals they cook for him. In short, he is very happy with the way he is treated and all that is done for him.
I am very happy with my care supplied by ‘X’.
Service is as good as you will get.
We are happy with the care, contract and staffing.
I have only been receiving care for 3 weeks, but have to say, how very pleased I am with your service, keep up the good work.
I just wanted you to know that the last four weeks have been the pleasantest time I have ever had with carers. I have seen Mother smile when you come…
Dear Rachel and the New Dawn team. I am writing to thank you very warmly for all the wonderful carers you have so kindly supplied to look after my…
We would sincerely like to thank you all for the excellent care to our late father – AE – WE know how much you all brightened dads day when you…
Thank you so much for looking after my mum so beautifully and for keeping her safe. Thanks to you she is able stay in her own home.
Thank you very much for the kindness and care shown to my mum whilst you were helping her. I know she appreciated everything done to help her.
To New Dawn Care Agency. Thank you to all the carers and managers who have been looking after us. You always were there when we needed you and…
To all at New Dawn Care I would like to thank you all for your care that you have given to B and I over the past few years. We couldn’t have…