Posted Tuesday July 7th, 2020, 3:23 pm
Prior to covid-19, companies rated as requires improvement would normally have had a return inspection within a maximum of 12 months.
With the arrival of the pandemic, the CQC have paused their routine inspections. Instead they have introduced an Emergency Support Framework whereby they periodically check-in with providers by phone; to determine whether they ‘need support’, ‘are managing’ or whether an emergency inspection is required.
We have kept our clients and staff safe during the pandemic and are pleased to say that the CQC confirmed we are in their ‘managing’ category. The only downside of this is we do not know when we will next get a chance to demonstrate the improvements we have made and to be re-assessed.
Hence, we remain with a ‘requires improvement’ rating. This related specifically to the area of medication management as it was identified that we had not always met the standards of care required. There was no suggestion whatsoever that any harm had been caused. We took immediate action to remedy the shortcomings. We introduced new procedures, and trained staff in their use; as well as bringing in new checks and audits. All of which have remained in place, despite the extra pressures of managing within the unprecedented circumstances created by covid-19.
Whilst being extremely disappointed at the findings, we were pleased at the number of positives the CQC noted within their last report – including:
…client’s outcomes were consistently good… they were supported with dignity and respect and involved in their care… their needs were met through good organisation and care
…staff received regular training, supervision and appraisals
…staff spoke positively about the leadership and support provided by the Registered Manager and said that the company has positive and caring values; ‘we enjoy working here’
…the service had effective systems in place to ensure staff received handovers of the latest information on clients
…clients described ‘professional but close and friendly relationships with staff’ – ‘I think this bit where we sit and chat is an important part of my care package and I really enjoy it’
…they have been very responsive to my needs and really understand my condition
‘…clients and relatives said they were regularly asked for their feedback and that this was acted on
…the service had received a number of written compliments from clients and relatives e.g.‘it was evident to see that they consider their role as a vocation rather than a job and this was refreshing and heart-warming to see’
…effective systems were in place to investigate and respond to complaints. No complaints had been received since our last inspection
A copy of the full report can be read here
Results of our last client surveys can be read here
Posted Friday July 3rd, 2020, 3:00 pm
If you’ve worked face to face with customers or in domestic settings and are used to shifts – including earlies, late’s and weekends – and have the passion to make a positive difference in peoples’ lives …become an essential key worker.
We give full training, so previous care experience is not essential. There are also opportunities for progression.
At New Dawn Care Agency, we deliver bespoke care in clients’ homes. We aim for our clients to have a regular team, so Carers and clients get to know each other. We encourage Carers to participate in the care plan as they understand the people they support and so come up with innovative ideas to maintain quality of life and preserve dignity; ensuring that we are responsive at all times and ideally exceed expectations.
We are looking to recruit Carers to work in Craven Arms, Church Stretton and the surrounding areas. Our usual shift patterns are 7am to 2pm and 4pm to 10pm, including alternate weekends. Full driving licence and use of a reliable car is preferable, although some of our team just work in-town and walk between clients.
Full CRB/DBS checks are carried out on all staff and two references obtained.
We offer competitive rates of pay, a minimum of 4 weeks annual leave, plus statutory holidays.
Posted Tuesday April 21st, 2020, 6:23 pm
Are you looking for temporary or permanent work to support yourself through this difficult period in our country and indeed the world. If you want to make a difference by providing support to vulnerable people please contact us for more information.
Posted Thursday August 1st, 2019, 3:36 pm
Board take decisive action following CQC inspection…..
After our recent CQC inspection, we were pleased that in all areas bar one the findings highlighted by the Inspector were positive. We were extremely disappointed to find that in the area of medication management we had not always met the standards of care required and acknowledged our deficiency. However, we have taken immediate positive and decisive action to remedy this situation. The CQC have already made reference to the steps we have taken in their full report (pages 6,7 and 12). A copy of which is available by clicking on the link on our website.
Posted Monday October 22nd, 2018, 10:58 am
Rachel Wintle joined the New Dawn Team in July 2018 as Registered Manager. See About Us for more information.